MyUKMailbox.com offers a large number of services with various solutions for every type of customer. We cater for everyone all over the world. This is a showcase of the services we have on offer. Click on them for more information.
Unfortunately MyUKmailbox does not ship domestically within the UK at this time.
No, under no circumstances will third party collections be allowed from our facility.
Yes we can accept pallets or . We work closely with a freight forwarding team who can handle these requests at a very reasonable cost. Please contact our support team for a shipping quotation.
All Shipments dispatched with a courier are covered with a free standard liability cover for up to £50.00. Additional liability cover is available for add-on at checkout. Most content can be insured but there are some limitations which we have displayed on our Terms and Conditions page.
In most circumstances the courier should reattempt the delivery however we recommend contacting the courier customer services who are holding the parcel to arrange an alternative delivery date. If the courier is unable to deliver your goods they may request for the goods to be returned to us.
Under no circumstances can we devalue goods in order to reduce import duty. All shipment submissions are manually checked by our shipping team and we may ask for proof of value if we feel the shipment value provided is inaccurate.
Shipment transit times can vary depending on the mode of transport chosen or destination the goods are going to. You will find a shipping calculator on our pricing page which will provide you with an indication of how long the goods will take to reach your destination. Please note, the transit times displayed on our shipping calculator are estimations only.
As part of our shipping screening process all shipping addresses must be verified by our admin team. The process normally takes no longer 48 hours. If you find your international address isn’t available to select after this time please contact our support team immediately.
Shipping costs vary depending on the weight and dimensions of the shipment. Feel free to use our rate calculator for estimating shipping costs. Our rate calculator can be found at the bottom of our pricing page.
MyUKmailbox currently works with Royal Mail, DHL, DPD and Fedex for packages. For larger items or pallets we work closely with a freight team to handle these requests.
MyUKmailbox will always try to ensure that your goods are suitably packaged for international travel. If you find your goods arrive damaged, please let our support team know as soon as possible. We will work with the courier and make a claim for damaged goods on your behalf. For peace of mind we recommend that you opt for additional liability cover for high value goods. This option can be selected at the shipment checkout area.
Our shipping calculator will accept calculations for KG only. If you wish to view prices for lbs, this can be obtained by using a unit converter online or by multiplying the weight in KB by 2.2046
Volumetric weight is a formula that is used to determine the size of the package as opposed to its physical weight. Couriers will often charge based on “billable” weight which is either the actual weight of the package or by how much space the package will occupy within an aircraft (volumetric weight).
The higher weight value is used for determining the billable weight.
A simple formula can be used to help determine a parcels volumetric weight by multiplying it’s length x width x height and dividing by 5000. you can read more on volumetric weight here. https://www.myukmailbox.com/blog/what-is-volumetric-weight-and-how-is-it-calculatedShipping requests can be submitted by the selecting the ship icon action from your dashboard area.
Feel free to use our rate calculator for estimating shipping costs. Our rate calculator can be found at the bottom of our pricing page.
All shipments that are sent via a courier are fully trackable however there're are some destinations that are only partially tracked for Royal Mail consignments.
All our shipping charges are inclusive of VAT where applicable.
Local customs charges may apply depending on the contents value and destination the shipment is being delivered to. We recommend that you check with your governing body regarding this matter.
